Who is responsible for your information
Auto Wrap SA, based in Kya Sand, Johannesburg, is the responsible party for the personal information collected through our services, quotations, booking requests and general communication. The operator responsible for the day to day handling of data is Astros Marketing (Pty) Ltd, acting on our instructions where applicable.
We collect only information needed to manage customer enquiries, service delivery, aftercare, accounts, and lawful business records. This may include details provided by you directly, such as your name, contact number, email address, business name, vehicle details, delivery address, and payment related information where relevant.
What information we collect and why
We use personal information to respond to requests, prepare quotations, schedule work, confirm vehicle specifications, coordinate fleet projects, issue invoices, and provide aftercare support. In some cases we may also use images of vehicles, registration details, or site access information to complete the service correctly and safely.
- Contact details for quotes, booking confirmations, and service updates
- Vehicle and fleet details for fitment, planning, and record keeping
- Billing information for invoicing and payment reconciliation
- Communication records to resolve queries and manage service history
- Site or access details where a mobile or fleet appointment requires it
How we collect personal information
We may collect information when you send us a message, phone us, complete an enquiry form, send a message through our service channels, or provide details during a consultation or booking. We may also receive information from a company representative, fleet manager, insurer, or authorised third party acting on your behalf.
Where vehicle work requires it, we may record the condition of the vehicle before and after the service. This can include photographs, measurements, notes on the surfaces prepared, and details of the materials or work completed. These records help us manage quality, claims, and customer support.
When we may share your information
We do not sell personal information. We may share information only where it is necessary for our business operations, required by law, or authorised by you. This may include sharing details with a payment service provider, a delivery service, a subcontracted installer, or a technical supplier involved in the work.
- With staff and approved contractors who need it to perform their duties
- With service providers supporting invoicing, storage, communication, or administration
- With law enforcement, regulators, or courts where we are legally required to do so
- With your consent, or with an authorised representative acting for you
How we protect and store information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, and unauthorised disclosure. Access is limited to staff who need the information for their work, and records are kept only for as long as needed for the purpose for which they were collected or as required by law.
Because we work across Johannesburg, Pretoria, Durban, the East Rand and other service areas, some records may be stored electronically for coordination and continuity. We apply practical controls to reduce risk, including password protection, access control, and careful handling of customer records.
Your rights under POPIA
You have the right to ask what personal information we hold about you, request correction of inaccurate information, object to certain processing where lawful, and request deletion where we are no longer required to retain the record. You may also withdraw consent where processing depends on consent, subject to legal or contractual limits.
To exercise your rights, or to ask a question about how we handle your information, send us a message through our contact form. We may need to verify your identity before responding, especially where the request concerns billing, vehicle records, or commercial fleet details.
Updates to this privacy policy
We may update this privacy policy from time to time to reflect changes in our services, legal duties, or internal processes. The most current version will apply from the date it is published or otherwise made available. If the changes are material, we will take reasonable steps to bring them to your attention.
By continuing to engage with Auto Wrap SA after an update, you acknowledge the revised terms as far as the law allows. If you do not agree with a change, you may contact us to discuss your options before further processing takes place.